We read your request, understand your needs, plan a first draft, for your review. Normally at this stage you would just receive a short briefing with an outlined itinerary and some suggestions or comments for you to give us the valuable feedback we need to prepare a more detailed plan. It does not matter to us if this process takes hours or weeks. We will support you.
After some conversations, meets up a detailed itinerary. By this moment you have a quite clear idea of travel dates, so should be already time to book your air tickets (service not included).
So, by this time, our proposal comes with detail of hotels considered, transportation selected, list of inclusions and a final price.
It is time for you to review in detail and give as your final go-ahead signal If you agree to our plans, you can commit with a 30% deposit payment.
After receiving your deposit, we start booking all services. You will be able to follow the process of reservation through your personal link to our reservations system.
Balance payment is due 60 days prior to your trip start. By this time, all elements of your booking are confirmed.
10 days prior to your trip start (but most of the times right after your balance payment) you will get your e-documents as a pdf file. This contains all you need to use during your trip: hotel vouchers, train and / or plane tickets, etc. Our documents will include a list of our personally recommended restaurants in each location: from easy local eateries to Michelin starred restaurants.
You will never be alone: you will get a 24 h phone number where you can revert any time for advise or in case of any emergency. We are 100% at your disposal for any need during your trip!